Nortel Call & Contact Center Products
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Symposium Call Center Server (SCCS) 
Symposium Call Center Server (SCCS) 5.0 offers a scalable solution for dynamic contact center environments requiring sophistication and differentiation in the care offered to their customers. SCCS provides skill-based routing; call treatment flexibility, real time displays, multimedia routing, and comprehensive management and reporting functionality - empowering contact center managers with the tools and agility to deliver unique and unprecedented care to their customers. The rich scripting language supports multifaceted call routing and treatment decisions based on combinations of real time conditions.
SCCS 5.0 for Meridian 1 / Succession 1000 , supports both time-division multiplexing (TDM) and Voice-over-IP (VoIP) network infrastructures.
 SCCS Wins CRM Excellence Award
 Read a Success Story
Key Features:
- Intelligent Call Handling - Customize call routing and treatments based on customer defined combinations of call center conditions
- Skill-based Routing - Route callers to the resources best equipped to handle specific inquiries or customer segments
- Comprehensive Management Reporting - Provides managers with decision-making tools - from real-time displays to historical reports - reflecting contact center activity, agent performance, resource utilization and trends
- Open Interfaces - Supports third-party applications such as readerboards, workforce adherence and scheduling
- Investment Protection -- Grows and adapts to your company's evolving needs, employing open architecture, flexible design, and built-in scalability
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Symposium Call Center Web Client
Symposium Call Center Web Client Release 4.5, a browser-based thin client, is compatible with Symposium Call Center Server Release 4.0 or higher. Symposium Call Center Web Client uses Internet Explorer to connect to contact center management tools, reports and real-time displays.
Key Features:
- Centralized Management - client software is moved to a dedicated application server and accessed through an Internet Explorer browser for centralized installation, configuration, management, and administration.
- New Agent Desktop Displays - Real-time displays provide agents with performance statistics.
- Improved User Management - Drag-and-drop agent re-assignments save time and simplify supervisor assignments. Multiple sites can be managed using a single Web browser.
- Graphical Real-Time Displays - View critical real-time contact center information through a collection of customizable graphical displays.
- Historical Reporting - Centralized reporting enables sharing of public reports and provides email notifications on the completion of scheduled reports.
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Symposium TAPI Service Provider
Symposium TAPI Service Provider 3.0 is the foundation for Nortel Networks Computer Telephony Integration (CTI) solutions for the Succession 1000 and Succession 1000M switches. It merges these telephony systems with applications to unify the business and enhance customer interactions.
Symposium TAPI can be used in knowledge worker environments providing CTI connectivity directly into the Succession 1000 and Succession 1000M switches, or it can be used in contact centers in combination with Symposium compatible products. Furthermore, Symposium TAPI Service Provider 3.0 supports networked environments and Interactive Voice Response (IVR) systems.
Key Features:
- Telephony CTI service provider for Succession 1000 and Succession 1000M switches compatible with Microsoft TAPI releases 2.x and 3.0 on Windows 2000 and Windows 2003.
- Enables Integration of Succession 1000 and Succession 1000M telephony systems with IVR systems and Windows-based business applications.
- Enables business application automation based on carrier call data and / or user provided call data from IVR systems.
- Integrates user provided data from IVR systems with desktop enabled TAPI applications such as Symposium Agent and Symposium Web Center Portal and CRM systems.
- Allows multiple TAPI SP-enabled call centers to share call data across the network.
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