Maintenance Plans
CBS Technologies, Corp. offers three service plans to meet your specific needs. The plans are as follows:
GOLD PLAN - Includes service coverage 24 hours per day 7 days per week with no additional cost for service calls during these periods. Items not covered under our service agreements such as fire, floods, lightning, power outages and other acts of God will be billed on a time and materials basis
SILVER PLAN - Includes service coverage 24 hours per day 5 days per week , Monday to Friday with no additional cost for service calls during these periods. Items not covered under our service agreements such as fire, floods, lightning, power outages and other acts of God will be billed on a time and materials basis
STANDARD PLAN- Includes service coverage from 8:30AM to 5PM five days per week , Monday to Friday. Items not covered under our service agreements such as fire, floods, lightning, power outages and other acts of God will be billed on a time and materials basis
All contracts cover parts and labor. The contracts also cover all equipment (including all parts of the telephone sets and the KSU) under normal wear and tear. Any malfunctions with the telephone sets, (i.e. static, phone not working, can't hear, etc.) are covered under the maintenance agreement
Acts of God and power surges are excluded (these are normally covered under your standard business insurance policy). Water/liquid damages are not covered. Physical damages not caused by normal wear and tear are not covered. Moves, adds and changes are also an additional charge. All maintenance contracts offer the following benefits:
1. Around the clock protection
2. Preferential Response -
Routine call - 24 hours Emergency call - 2 hours
3. Preferential Pricing for adds, moves & changes
4. We extend 30 day payment terms to customers who pay invoices promptly. All non-contract customers must pay COD
5. No guess work - you do not need to decide whether to call us or Verizon. We check the equipment and call Verizon if necessary (avoids Verizon service charges)
In summary CBS Technologies believes that these service options offer all our customers a tailored plan that best fits your needs. If you have any questions, please call Jenny Carra at 631-232-8308 or email at jcarra@cbswhit.com
CBS Technologies welcomes the opportunity to service all your telecommunications and data needs
| Maintenance Center Information |
Long Island Office:
Telephone Number:
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2990 Express Drive So, Islandia , New York , 11749(631) 582-3200 (or) 800-338-3940 ext 370 - Service
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New York City Office:
Telephone Number:
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20 East 46th Street, New York , New York 10017
800-338-3940 ext 370 - Service
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| Hours of Operation: |
24-hours a day - 7 days a week |
| Person in Charge: |
Director of Operations - Ronald Spellman
Technical Services - Roger Mohamed
Dispatch - Gloria Gaddy - Laura Zelenak
Installation - Chris McNiece - Rick Morrison
Adds-moves-changes - Matt Regina - Doreen Orlando
Training(Customer Service) Wendy Meagher , Mgr.
Customer Reps - Lisa Nicoll , Brittany Kenney
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Maintenance
Upon receipt of a service request CBS Technologies' field technician will be dispatched and will perform testing on site to insure that the problems reported will be corrected and any other problems which may have caused the call will be remedied simultaneously. The appropriate component and/or phone will be replaced and/or repaired on site. Diagnostic testing can be performed without disabling the system. During this time the systems functionality will continue and the system will be fully checked out.
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